Refund policy

As Bulderi, we aim to offer you the best shopping experience by prioritizing customer satisfaction. We share our policy below to inform you about return and exchange issues.

RETURN / EXCHANGE FEE: ₺149.90

RETURN PERIOD: 14 DAYS


Product Return Policy:

There is no return process for personalized products. For product returns, you must present your products with the INVOICE. Unfortunately, it is not possible to return products without invoice. Shipping fee ₺149.90 belongs to the buyer in return transactions. Before returning the product, please contact us and get information about the return process. The products to be returned must not be used and personalized.

Defective Goods Return:

According to Article 4 of the Law on Consumer Protection, products that are contrary to the qualifications contained in our products or that contain material, legal or economic deficiencies that reduce the purpose of use are considered defective goods. In order to report defective goods, you must notify us within 14 days from the date of delivery of the product. In the case of a defective goods notification, a report issued by the manufacturer of the product will determine the fault of use. If user error is determined, the customer cannot benefit from the rights.

Product Exchange:

Personalized products cannot be exchanged. For product exchange, please contact us before shipping the product. Shipping fees for exchanges are covered by the customer. Counter-paid products are not accepted. Do not forget to contact us before requesting an exchange to facilitate product tracking.

This policy does not affect your rights set forth in the Law No. 4077 on the Protection of Consumers amended by Law No. 4822. As Bulderi, we are always with our customers and we are here for all your questions and requests.

People who have ordered and will order through Bulderi declare that they have read and accepted the written return and exchange agreement.

E-Mail: info@bulderi.com.tr
Phone: 0850 308 96 25
Contract Update Date: 27/08/2024

Thank you for your understanding.