Shipping policy

Delivery and Cargo Exit
We strive to ship the orders you have created on Bulderi on the same day. However, due to the preparation process of the order, the current order intensity and additional services such as printing, in some cases it may take up to 1-3 business days to ship. We will contact you in case of a possible delay.

We send your orders free of charge through our contracted Domestic Cargo. Delivery to 81 provinces of Turkey is carried out within 1-3 business days on average.

Order and Cargo Tracking
You can track the status of your existing orders in the orders you will place through Bulderi, and if your order has been checked out, you can track the cargo status of your order. Please make sure that the E-Mail - Phone Number information you have used on the payment screen and provided to us is up to date. When your order is shipped or canceled, updates are sent to your e-mail address with your relevant order number. In some cases, Bulderi can reach you via WhatsApp line 0850 308 96 25. You can view your current orders at https://hesabim.bulderi.com.tr/.

Unreceived Shipments
For orders placed via Bulderi, your package is delivered to your address via the cargo company. In cases where the distribution time is not sufficient, your package comes back to the delivery branch and is distributed again during the first working hours. It is the responsibility of the cargo company to send notifications such as “out for distribution” etc. and to inform the recipient. There is no provision to inform the Bulderi customer in this regard.

Cargoes that are not delivered to your address are kept at the delivery branch for 3 business days from the moment they re-enter the delivery branch. And in case of waiting for 3 business days, your cargo is not redistributed and the customer must come and pick it up himself.

If the customer does not receive the product that is not taken out for distribution again and is expected at the branch (after 3 business days), the product is returned to the origin branch. In this case, a verbal/written statement of whether the customer wants the product back or not is taken. If he/she wants it back, he/she cannot benefit from the shipping campaign, which is normally FREE, and an invoice will be created to cover the 149.90₺ shipping round-trip and re-going costs. In such returned orders, cargo will not be released by us without collecting the shipping fee.

You can contact us at info@bulderi.com.tr for all kinds of complaints / suggestions and support for non-delivery due to the cargo company.

For orders placed through Bulderi, tracking the cargo, receiving the cargo, etc. situations are the responsibility of the customer unless there is a problem caused by the cargo company. Each user who creates an order will be deemed to have read and accepted this agreement/text.